Extraordinary Impressions

We’re a leader in first impressions.  

Extraordinary Impressions delivers on the first principle of LCS: “We serve the customer first and foremost.” The program centers on high-quality hospitality experiences that create a richer, more engaging resident experience.  

Through Extraordinary Impressions: 

  • We passionately and proudly differentiate ourselves. 
  • We meet and exceed residents’ expectations. 
  • We consistently demonstrate our service culture and recognize all who embody it. 

When you enter a community managed by Life Care Services, you’ll immediately feel the warmth of our Hospitality Promises: 

  1. We greet you warmly, by name and with a smile. 
  2. We treat everyone with courteous respect. 
  3. We anticipate your needs and act accordingly. 
  4. We listen and respond enthusiastically in a timely manner. 
  5. We hold ourselves and one another accountable. 
  6. We make you feel important. 
  7. We embrace and value our differences. 
  8. We ask, “Is there anything else I can do for you?” 
  9. We maintain high levels of professionalism, both in conduct and appearance, at all times. 
  10. We pay attention to details.  
  • I’m so fortunate to have chosen Green Hills for short-term skilled nursing!

    I’m so fortunate to have chosen Green Hills for short-term skilled nursing! I’d like to share this story: The first day of my care, a light fixture required repair and one of your staff was called in on a Saturday. After finishing his work, cleaning up his tools, he returned to my room and asked, ‘Is there anything else I can do for you?’ I was nearly speechless – one of your staff, called in to work on a Saturday, asking how he could be of further service! I quickly learned this is typical of everyone else at Green Hills. My total experience was beyond expectations!
    – George, skilled nursing resident, Green Hills, Ames, Iowa

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